Refund Policy

PATEL ACCESSORIES LTD is committed to providing a fair, clear, and customer-friendly refund process for all purchases made on patelaccessories.net.

1. Eligibility for Refunds

Customers may request a refund within 14 days of receiving their order. To qualify for a refund, items must meet the following conditions:

• Unworn, unused, and in original condition
• All original tags attached
• Returned in original packaging
• Free from damage, stains, or alterations

Items not meeting these conditions may be denied for refund.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Final sale or clearance items (if indicated)
• Items that have been worn, washed, or altered
• Items returned without original packaging or tags

3. Refund Process

To request a refund:

1. Contact our support team at payment@patelaccessories.net or call +44 7577021269.
2. Provide your order number, full name, and reason for refund.
3. Follow the return instructions provided by our team.

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method within 5–10 business days.
• Refunds may take additional time depending on your bank or payment provider.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 7 days of delivery
• Include photos of the item and a brief description of the issue

We will arrange:

• A replacement
• An exchange
• Or a full refund, depending on the situation

In such cases, return shipping may be covered by PATEL ACCESSORIES LTD.

5. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The return is due to our error (e.g., defective or incorrect item)

We recommend using a trackable shipping service to ensure that returned items reach us safely.

6. Contact Information

For any questions regarding refunds, exchanges, or returns:

PATEL ACCESSORIES LTD
Email: payment@patelaccessories.net
Phone: +44 7577021269
Address: 23 Ribble Street, Blackburn, England, BB1 6ET

Our support team responds to inquiries within 24–48 business hours.