Returns & Exchanges Policy

PATEL ACCESSORIES LTD aims to ensure a fair, transparent, and customer-focused shopping experience on patelaccessories.net. This Returns & Exchanges Policy explains your rights and the process for returning or exchanging items.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must meet the following conditions:

• Unworn, unused, and in original condition
• All original tags attached
• Returned in original packaging
• Free from damage, stains, or alteration

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and quality control reasons, the following items may not be eligible for return:

• Items marked as “final sale” or clearance (if applicable)
• Products that have been worn, washed, or altered
• Items returned without original packaging or tags

Exchanges

We offer exchanges for size or item changes, subject to availability.

If you wish to exchange an item:

1. Contact our support team at payment@patelaccessories.net
2. Provide your order number and exchange request details
3. Follow the return instructions provided by our team

Once the returned item is received and inspected, the replacement item will be dispatched.

Return Process

To initiate a return, please contact us within the return window:

Email: payment@patelaccessories.net
Phone: +44 7577021269

Please include:

• Full name
• Order number
• Reason for return
• Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions.

Refunds

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Shipping fees are non-refundable, unless the item is faulty or incorrect

Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will offer one of the following solutions:

• Replacement of the item
• Exchange for the correct item
• Full or partial refund (depending on the case)

In such cases, return shipping costs may be covered by PATEL ACCESSORIES LTD.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Information

For all returns and exchange requests:

PATEL ACCESSORIES LTD
Email: payment@patelaccessories.net
Phone: +44 7577021269
Address: 23 Ribble Street, Blackburn, England, BB1 6ET

We aim to respond within 24–48 business hours.